FAQ - Frequently asked questions

Please send your requested change to onlinesupport@messe-duesseldorf.de and provide the following information:

Changes to address details:

1. Company data

2. Trade fair website (exhibitors & products)

3. Billing address

Changes to contact persons:

1. Name of the previous contact person

2. Reason for the change

3. Complete contact details of the new person

You can log in with an existing user account or create an account via Login on the OOS homepage. In order to receive the order authorization, the user account must be linked to the stand order of participation via the OOS.

Please note that products and services can only be ordered in the OOS after official admission.

Bank details in the Online Order System (OOS) can be used for:

• Refunds (credit notes)
• Payments of possible reimbursements

To enter or update bank details, log in to the OOS, go to "Stand Management", and click on the "Bank Details" button.

Only the administrator is authorized to enter bank details in the OOS.
Other users or authorized representatives do not have permission to modify bank details.

Please enter the bank details in the following format:

1. Account Holder Name:

   • Enter only the account holder’s name.
   • Do not use special characters.

2. Bank Name:

   • Enter only the bank's name (without address details).
   • Do not use special characters.

3. SWIFT Code:

   • Enter only the SWIFT code in this field.
   • Either IBAN or Account Number must be provided in the respective field.

4. IBAN:

   • Enter only the IBAN.
   • The SWIFT code must be provided in the corresponding field.
   • Leave the Account Number field empty.

5. Account Number:

   • Enter only the account number.
   • The SWIFT code must be provided in the corresponding field.
   • Leave the IBAN field empty.

Additional Note:
Either "SWIFT Code / BIC + IBAN" or "SWIFT Code / BIC + Account Number" must be filled in.
Incorrect or missing information will result in error messages.

After entering the details, click the "Save" button.

Bank details are stored for 6 months after entry.
The expiration date is displayed to the right of the bank details.

After 6 months, the bank details are automatically deleted.
If needed again, they must be re-entered.

For some events, you can order media services via the OOS shortly before admission. All technical and other services can be ordered in the OOS after receipt of admission.

The order deadlines can be selected at the top left of the start page of the respective OOS store. All services/products are listed there with the corresponding order deadlines.

You can also find the individual order deadlines in the detailed view of each product/service.

You can find the order summary under:
My Account → Stand Management → View Order Summary.

The order summary is organized by service partners.
Orders for Messe Düsseldorf articles are listed first.

Select the desired service partner and open the article overview by clicking on the ">" symbol in the corresponding row.

During the ordering process you have the possibility to enter an internal order number for each item for the invoice in the step Check and Order.

In the order summary, select the section of the service partner and open the item overview by clicking on the ">" arrow. The current status is displayed next to each item.

Additionally, the current status can be found in the order history and the PDF order summary.

Orders from the previous event can be carried over to the next event, provided the product is still available.

If a previous order exists, the button "Orders from the last event" will appear in the new stand order or in the Stand Management (Online Order System / OOS). This allows orders from the past event to be transferred.

The overview includes:

• All products available for purchase in the OOS,
• The quantity from the previous order,
• The quantity in the current order (if already added).

For available items, a button to the detail page is displayed. If a product is no longer available, a notification will appear.

The fee includes the following services:
- Provision of a sufficient number of rubbish bags for the duration of the event.
- Collection of the rubbish bag provided by the exhibitor at the stand at the end of the event day
- Disposal of the above-mentioned rubbish bags
- Subsequent delivery of refuse sacks if required.

The fee covers the entire event duration, i.e. whether 3 or 9 days - the price is uniform and across all events at the Düsseldorf location.

It is calculated on the basis of the booked stand area: € 2.70 per square metre with a limit ("cap") of max. 500 sqm. This means that the exhibitor must pay a maximum of € 1,350.

For production waste generated during the event runtime, the exhibitor must book the relevant disposal service for the material in the OOS. Billing is based on consumption. (see OOS -> Waste disposal) Please note the specifications and guidelines of Messe Düsseldorf here.

In cooperation with our disposal partner, Remondis, we will set up decentralised disposal stations/collection points on the exhibition grounds, consisting of 36 cbm large-capacity containers, where the various materials/types of paper from the production of the exhibits can be disposed of by type, depending on the material quality.

These disposal stations/collection points are supervised by our waste disposal service personnel, each delivery of materials is documented in terms of quantity and quality, the exhibitor receives a disposal report and can thus fully and transparently track the disposal service provided at the end of the event.

Handling of the waste disposal service:

The exhibitor must organise the transport of his production waste from the exhibit/accumulation point in the exhibition hall to the large-capacity containers provided.

Either he transports these paper materials himself, or he commissions (our recommendation) one of our trade fair forwarding agents (Schenker/Kühne und Nagel) to transport the production waste from the exhibits to the large-capacity containers in the outdoor area.

To collect the materials/paper materials at the exhibit, the trade fair forwarders can provide the exhibitor with so-called lattice boxes with forklift pockets so that these can be picked up with hand pallet trucks from the exhibition hall and outside with a forklift truck with a special rotating crane device and transported to the disposal stations.

Please click the Login button the OOS start page. Via the query "Can't remember your password?" you can request a link to change your password by e-mail. You will then receive a corresponding link to change, which for data protection reasons is required for 60 minutes is available for a limited time. Please consider, that a password reset function is only possible with an active user account.

To additionally publish a trademark or product name in the official media, you can order a trademark entry (chargeable). This will create a direct association between your trademark and your company, while also increasing awareness for your brand. Please use the search function in the Online Order System / OOS  "Im looking for" at the top of the page) and enter "trademark entry" to find this option.

Additional users can be invited via your OOS user account:

My Account / Stand Management / User Management

This is where you can invite, for instance, a stand builder or further users to your stand. The invitation only refers to the currently selected stand order. Please remember that any additionally invited users have the same rights as yourself.

The event information (Mailing: Newsletter Updates) will be sent exclusively to the admin. Order confirmations are only sent to the respective user. Via the order history, the orders of all users (total overview) for the stand order can be called up.

In the Online Order System (OOS), exhibitors have the opportunity to conveniently order a wide range of services from the trade fair as well as offerings from the official service partners.

The system not only allows the booking of services and products for the operation of your trade fair stand, but also supports detailed stand planning. This includes, for example, editing and uploading a stand sketch to ensure a customized and precise design of your exhibition booth.

On the start page you will find the categories Stand, Service and Marketing and Press, to enter the overview and ordering possibility of all products and services. The authorization to order these, however, is only possible from the time of admission.

You can find them under: https://oos.messe-duesseldorf.com/

The allocation of parking permits takes place approx. 4 weeks before the event.

As soon as the parking card has been allocated and can be downloaded in the OOS stand administration via the button Parking Permits Download, we will automatically send information by e-mail

Please note:

There is only a very limited number of parking cards available, so this is a request item with no entitlement to a specific parking space.

Parking cards are valid for the entire duration of the event and are not valid during set-up and dismantling times.

he requested item will show the unit price for the respective type of parking pass. Availability must be checked at the time of request. If the desired type is no longer available, an alternative parking pass type will be assigned. Billing will be based solely on the unit price of the assigned parking pass, in the corresponding quantity, based on the 5-digit BE number in the order summary.

• Parking passes are available upon request.
• There is a limited number of parking passes available.
• There is no entitlement to a specific parking space.
• If the requested parking passes are already sold out at the time of your order, you will automatically receive parking passes for parking spaces in category 1 (P1/P2).

As soon as the order period for parking permits has expired or the parking permits are already sold out, you will no longerbe able to make your request via the Online Order System / OOS. Parking permits can only be requested (in the case of returns due to cancellations) during the set-up period on site from our contact persons (Organisation and Traffic) in the Exhibition Management.

Possible reasons include:

1. Availability: Parking passes are made available for download about 4 weeks before the trade fair begins.
2. Order Status: Your parking passes are still in your shopping cart and have not yet been ordered.
3. Processing: Your request is still being processed, so the download area has not yet been unlocked.

The parking passes will be available for download approximately 4 weeks before the start of the trade fair. You will be notified via email once they are available.

The processing will be done as quickly as possible. Please note that if the order request is placed shortly before the start of the trade fair, some lead time should be factored in.

Before the Event:

After your admission, you will receive two invoices from Messe Düsseldorf:

1. Stand rental invoice

2. Prepayment invoice for technical and other services (e.g., water, electricity connections).

These invoices must be paid before the event.

Exception: If you book a stand construction package, the prepayment is not required.

Additionally: You may also receive invoices from our official service partners (from whom you have booked services via the OOS), which must also be paid before the event.

After the Event:

Approximately one month after the fair, you will receive the final invoice.

This includes all services provided by Messe Düsseldorf as well as services from official service partners (e.g., adventics GmbH, Dauerwerbung FRANKE GmbH & Co. KG, Deutsche Telekom AG / T-Systems).

A late booking surcharge will be applied if orders or changes are submitted 21 days or less before the setup period. In this case, a 35% surcharge will be added to the fees.

Important Notes:

1. Messe Düsseldorf cannot guarantee proper and timely processing of late submissions, and the requested services may no longer be executable.

2. A surcharge will also be applied for services used without being ordered in advance.

3. Services that have already been provided must be paid in full.

You have the possibility to apply for cancellation at the OOS after your login via:

 My Account / Stand Management / View Order Summary / Items / List of items / Request for cancellation 

If the 'Request for cancellation' button is already inactive, the cancellation must be made by the responsible department / service partner.

Please send cancellation requests to: onlinesupport@messe-duesseldorf.de